i miss school life ):
i feel so robotic now
today was a really bad monday and mondays are usually really bad alr..
i screwed up today
sometimes this job really sucks
ppl demand you to do stuff
ppl repeat their entire story dno how many million times making u feel irritated coz you have so many other stuff to do
have to meet calls stats expectations
gotta keep picking up calls coz ppl are monitoring all the time
so many new things to learn and each customer's situation is always different
gotta ask questions and when u ask the ppl ard u too many qns u can sense irritation
cannot keep customers on hold for too long
sometimes when its not even your mistake you gotta just "agree" and maybe apologise
when its your mistake you are dead
put up unreasonable requests for custs and get shot by the other departments
get shot by other departments for making slight mistakes in your email
they are quick to pick out mistakes slow to get the job done sometimes
get scolded by custs when the other departments have made a decision and you have to revert back to custs
stuck in the middle
pick up a call taking note of every single word just in case you blurt out something which isn't phrased very nicely and risk incurring the wrath of customers
put down the call worrying about whether you advised the customer correctly
if some other agent calls you on the communicator you become edgy, worrying whether you might have screwed up some admin work for previous custs and the customer have come back to haunt you..
i realised i need to spend my $$$$$
its like just digits there now.
decreasing slightly everytime for daily expenses
which make things feel worse coz its decreasing but u dun feel happy coz it doesnt feel like you're spending..
i need to use it to exchange for happiness!
need to spend more more more!
taiwan! korea!
and i still havent satisfied my craving..
hopefully today is just a bluer than usual monday.
tmr will be a TERRIFIC TUES!
( i hope briefing doesnt end too late..)